From 10 - 14 November 2025, Stellenbosch University International’s (SUI) Administrative Officer for Transport and Logistics, Chloë Appollis, recently travelled to Italy to participate in the University of Bologna’s (UNIBO) Staff Training Week, themed “The International Outlook of Universities: a cross-cutting approach.” Her week in Bologna offered her a deeper look into how global universities collaborate, innovate, and support mobility — while also showing her how her own work forms part of a much larger international tapestry.

Reflecting on the purpose of the programme, Chloë explains: “The programme focused on international cooperation, mobility management, and the exchange of best practices in university administration. It included workshops, presentations, and networking activities aimed at strengthening collaboration between partner institutions and enhancing the overall approach to internationalisation.” She added that the theme aligned strongly with her professional interests, noting: “The programme offered an excellent opportunity to learn from colleagues across Europe, gain insights into innovative and inclusive internationalisation strategies, and explore ways to improve the support we provide to international students and staff at our institution.”

Experiencing Internationalisation in Action

Throughout the week, Chloë gained a holistic understanding of how universities abroad weave internationalisation into their daily operations. “My experience of the theme was very enriching,” she says. The diverse group of presenters demonstrated how institutions bring global engagement to life across different administrative functions. “The discussions encouraged critical thinking about how universities can adopt more holistic, inclusive, and forward-looking approaches. Developing an international outlook requires collaboration across departments, continuous innovation, and a shared commitment to openness and global engagement.”

Although Chloë’s role centres on transport and logistics, she quickly recognised how intertwined it is with mobility, knowledge diplomacy, and student support.
“Efficient transport and logistics play a key role in the overall mobility experience of international students, staff, and guests,” she notes. Ensuring smooth airport transfers and clear communication is not only operational — it directly shapes SU’s international reputation. “Understanding the broader context of knowledge diplomacy and global engagement helped me better appreciate how logistical support contributes to SU’s reputation and the success of its international partnerships.”

Learning from Global Colleagues

One of the greatest strengths of the Staff Training Week is the opportunity to learn from peers worldwide. Chloë recalls several insights that stood out, including holistic internationalisation, strong interdepartmental communication, digital tools to improve efficiency, and small, personalised gestures that make international visitors feel welcomed. She was also inspired by sustainability practices in mobility planning, saying these ideas encouraged her to think about how SU might integrate similar considerations in the future.

A standout moment for her was a workshop on interdepartmental collaboration.
“The facilitators shared practical examples of how mobility, student support, logistics, and academic departments can work together more intentionally to create a seamless experience for international visitors.”

Strengthening Global Networks

Beyond the formal sessions, the interactions with international colleagues were equally meaningful. “Engaging with participants from a wide range of international offices significantly broadened my understanding of how global university networks operate and how cooperation is built and sustained,” she reflects. These conversations highlighted the unseen administrative work that underpins global partnerships. “Hearing how different institutions navigate challenges helped me appreciate the depth of collaboration required behind the scenes.”

Applying New Ideas at Stellenbosch University International

Chloë returned to Stellenbosch with several new strategies she hopes to explore.
“One key idea is strengthening cross-departmental coordination. I would like to explore ways to improve our internal communication flow to ensure that transport arrangements are always fully aligned with updated mobility schedules and visitor needs.” She is also eager to look at simple digital tools that can enhance communication for arriving students and guests. “Implementing something similar — even on a small scale — could enhance clarity and reduce last-minute uncertainties.”

She believes her experience will directly support SUI’s welcome processes for incoming students. “The programme reinforced the idea that every administrative function — no matter how operational — contributes to the overall quality of the student experience.”

Experiencing Bologna

Outside of the programme of the training week, Chloë fully embraced the cultural richness of Bologna. “Walking through the city’s historic streets, exploring its iconic architecture, and experiencing the local cuisine gave me a richer understanding of Italian culture and heritage.” The social interactions were equally rewarding: “Interacting with colleagues from across Europe and beyond in informal settings allowed me to build meaningful professional connections.”

Advice for Fellow PASS Staff

For Professional Administrative Support Staff (PASS) at SU considering participating in future staff training weeks, Chloë has simple, meaningful advice: “Approach staff training weeks abroad with an open mind and a willingness to learn. Actively engage in discussions, ask questions, and share your own experiences.” She also encourages taking time to enjoy the host city: “This adds a personal and enriching dimension to the professional experience.”

Chloë’s week in Bologna not only broadened her professional perspective but strengthened her understanding of the essential role logistics plays in SUI’s global engagement. Her experience stands as a testament to how staff development abroad can enrich both the individual and the institution.