​​​​​​​Stellenbosch University (SU) strives to provide an inclusive, welcoming home to all. Students are encouraged to respect and appreciate each other. Everyone is entitled to be treated with dignity, irrespective of skin colour, gender, faith or sexual orientation.

Should there be any violation of human rights or human dignity, or any irregularity whatsoever – in fact, anything that makes you uncomfortable – please report it so that it can be sorted out as soon as possible. We will do our utmost to ensure that your student experience is a positive and enriching one, in a nurturing environment.

Students can find assistance at various places:

• SU's Student Affairs Division is the overall coordinating body for student support. Drop in at 15A Bosman St, Stellenbosch, call 021 808 9111 or send email to [email protected].
• The Welcoming Programme for New Students contains lots of useful information. Visit the website www.sun.ac.za/welcome, where you will also find a printable PDF.
• SU's new Equality Unit promotes social justice. Drop in at 39 Victoria St, Stellenbosch, or send an email to [email protected] to report discrimination, harassment, sexual harassment or victimisation.
• The structures in your immediate environment is also a good place to start. In your residence or private student organisation (PSO) ward or cluster, feel free to speak to the Head or Prim, or any of the House Committee members or mentors.
• Next up, is the Centre for Student Structures and Communities (SSC). Phone them on 021 808 2848. During the welcoming period, this number is active 24 hours a day.
• The Centre for Student Counselling and Development (CSCD) can be approached with student wellness or psychological matters. Visit www.sun.ac.za/cscd or call 021 808 4707 (Stellenbosch) or 021 938 9590 (Tygerberg).
• If you need help in an emergency, call CSCD's 24-hour crisis line 082 557 0880.
• SU's Social Worker: 021 808 4994
• HIV/Aids Helpline: 0800 012 322
• For safety and security issues, contact Campus Security (www.sun.ac.za/safety):
• Stellenbosch campus emergencies: 021 808 2333
• Stellenbosch campus enquiries / reporting / safety escort: 021 808 4666
• Tygerberg campus emergencies: 021 938 9507
• WhatsApp: 082 808 2333
• To see a doctor or nurse, contact the Campus Health Service (www.sun.ac.za/campushealth):
• Stellenbosch: 021 808 3494/6
• Tygerberg: 021 928 9590
• For all issues relating to your academics (e.g. complaints, language issues, timetable or test clashes, plagiarism, or problems with lecturers, mentors or tutors), contact the Academic Affairs Council. Find them at www.facebook.com/abrstellenbosch?fref=ts
• For language and writing assistance, contact the University's Language Centre. Visit http://www0.sun.ac.za/languagecentre for more information, or call 021 808 2167
• The Students' Representative Council (SRC) is elected democratically each year. They are there to look after your interests. Visit their offices on the 2^nd floor of the Neelsie Student Centre, or call them on 021 808 2491/3.
• Queries related to admissions and student finances (including bursaries and loans) can be channelled via SU's Client Services Centre: Tel 021 808 9111, Email [email protected].
• SU subscribes to an ethics hotline for the anonymous reporting of irregularities. It is managed independently by Deloitte (www.tip-offs.com), tel 0800-204-549, email [email protected].
• If all other avenues have been exhausted, the Ombudsman, Prof Julian Sonn, is the final port of call for students, parents or staff with serious problems or complaints. He acts totally independently of the University. Contact him on [email protected] or 082 807 2994, or visit www.sun.ac.za/ombudsman for more information.